Challenge 3: Measuring quality of programme service

The problem:

BRAC Microfinance reaches the unbanked population through financial tools and services. The programme serves 7 million clients through 2,272 branches across Bangladesh. The programme is continually evolving through new innovations, optimised business processes and systematic solutions. Quality services, effective supervision and  performance management are some of the top priorities. The programme needs a supervision tool to drive the quality of its services and support supervision of its large number of staff.


Possible solution:

A dashboard to generate analytical reports of everyday activities of a particular branch. It will analyse and optimise  weekly schedule of the branch manager, workload distribution to ensure efficiency. It will also ensure client satisfaction through appropriate information for clients.